For appliance repair shops
The appliance repair answering service that asks for the model number.
A dead fridge on a Friday is a whole weekend of groceries.
Fridges, washers, ovens and dryers fail on their own schedule. Pickwick takes the appliance, the make, what it is doing, and the address, and pencils in the first window, so the caller is not on hold while you are under a dishwasher.
The calls that come in
Fridges, washers and ovens: what it asks
Service fee in your words
CallerOur fridge is warm and the freezer stuff is going soft. It's a Whirlpool.
Learned · appliance: refrigerator, Whirlpool ยท urgency: urgent
PickwickSorry to hear that. I have tomorrow between eight and ten open. What's the address?
An example call, in the agent's own words.
Gas at a stove or dryer, smoke, burning smells: 911 first
Hazards it will name and send to 911: a smell of gas from a stove or dryer, smoke, an electrical burning smell. Not a setting.
The rules that do not change for appliance repair shops
A described hazard ends with "hang up and call 911", and the caller is not sold a service visit first.
In the caller's language, after the language choice where Spanish is on. A caller who declines: recording stops and what was kept so far is deleted (the caller's request itself is kept).
Anything else, it books a technician for you to approve.
Your fee in your words, or a callback. Windows come from your hours and bookings, never guessed.
Also for: HVAC · Plumbing · Electrical · Garage doors · Roofing.
What does a appliance repair answering service cost with Pickwick?
$149 a month for 600 minutes (about 200 calls), then $0.49 a minute; $349 for 1,000 minutes. No setup fee, no long-term contract, and the first 14 days on your line are free with no card. The numbers are on the pricing page.
Can it answer only after hours and when the line is busy?
Yes. Your number stays yours; you forward it to your Pickwick line after hours, when busy, on no answer, or always, with one code from your phone, and the same code switches it back.
Does it quote my diagnostic fee?
Only in the words you give it. Write the fee the way you say it on the phone and it says exactly that; leave it blank and it says it cannot quote and takes a number. It never invents a price.
Can it page my on-call technician?
An emergency is flagged to the people you list the moment it is named, and an approved job goes to the technician you choose, through the dashboard app on their phone. Once business texting is live, the same page arrives as a text.
Hear it answer.
Hear a recorded call, or book a demo configured for your business.