For HVAC shops
The HVAC answering service that answers like your office.
The phone rings hardest the week it is ninety-five out.
No-cooling calls stack up on the first hot week, no-heat calls on the first cold one, and both lines ring while every tech is on a roof. Pickwick answers the ones you cannot, works out who is in danger, who is uncomfortable, and who can wait, and pencils in the windows for you to confirm.
The calls that come in
What callers say to an HVAC line, and what it does with each
After-hours HVAC calls: the same answers at 2 am
CallerHey, my AC's been blowing warm since this afternoon and it's ninety in here.
Learned · problem: AC not cooling ยท urgency: urgent
PickwickSorry to hear that, that's no way to sleep. I have tomorrow between seven and nine in the morning open. What's the address?
CallerFive eighty-one Pine Hollow Road, in Manning.
PickwickFive eighty-one Pine Hollow Road, Manning. Did I get that right?
An example call, in the agent's own words.
Emergency triage for gas, CO, smoke and sparks
Hazards it will name and send to 911: gas, carbon monoxide, smoke, an electrical burning smell. Not a setting.
The rules that do not change for HVAC shops
A described hazard ends with "hang up and call 911", and the caller is not sold a service visit first.
In the caller's language, after the language choice where Spanish is on. A caller who declines: recording stops and what was kept so far is deleted (the caller's request itself is kept).
Anything else, it books a technician for you to approve.
Your fee in your words, or a callback. Windows come from your hours and bookings, never guessed.
Also for: Plumbing · Electrical · Garage doors · Roofing · Appliance repair.
What does a HVAC answering service cost with Pickwick?
$149 a month for 600 minutes (about 200 calls), then $0.49 a minute; $349 for 1,000 minutes. No setup fee, no long-term contract, and the first 14 days on your line are free with no card. The numbers are on the pricing page.
Can it answer only after hours and when the line is busy?
Yes. Your number stays yours; you forward it to your Pickwick line after hours, when busy, on no answer, or always, with one code from your phone, and the same code switches it back.
Does it quote my diagnostic fee?
Only in the words you give it. Write the fee the way you say it on the phone and it says exactly that; leave it blank and it says it cannot quote and takes a number. It never invents a price.
Can it page my on-call technician?
An emergency is flagged to the people you list the moment it is named, and an approved job goes to the technician you choose, through the dashboard app on their phone. Once business texting is live, the same page arrives as a text.
Hear it answer.
Hear a recorded call, or book a demo configured for your business.