For plumbing shops
The answering service for plumbers who are under a sink when the phone rings.
A burst pipe does not wait for office hours.
Water heaters fail on Sunday nights and sewer lines back up at dinner. Pickwick answers, finds out whether water is running right now, and gets the address and the first window in front of your dispatcher.
The calls that come in
Emergency plumbing calls, sorted in seconds
Routine plumbing bookings, penciled in for your yes
CallerThere's water pouring out from under the kitchen sink, I can't get it to stop.
Learned · problem: active leak ยท urgency: urgent
PickwickOkay, I will get this to the team. What's the address?
An example call, in the agent's own words.
Gas at a water heater, carbon monoxide, smoke: 911 first
Hazards it will name and send to 911: gas at a water heater or boiler, carbon monoxide, smoke. Not a setting.
The rules that do not change for plumbing shops
A described hazard ends with "hang up and call 911", and the caller is not sold a service visit first.
In the caller's language, after the language choice where Spanish is on. A caller who declines: recording stops and what was kept so far is deleted (the caller's request itself is kept).
Anything else, it books a technician for you to approve.
Your fee in your words, or a callback. Windows come from your hours and bookings, never guessed.
Also for: HVAC · Electrical · Garage doors · Roofing · Appliance repair.
What does a plumbing answering service cost with Pickwick?
$149 a month for 600 minutes (about 200 calls), then $0.49 a minute; $349 for 1,000 minutes. No setup fee, no long-term contract, and the first 14 days on your line are free with no card. The numbers are on the pricing page.
Can it answer only after hours and when the line is busy?
Yes. Your number stays yours; you forward it to your Pickwick line after hours, when busy, on no answer, or always, with one code from your phone, and the same code switches it back.
Does it quote my diagnostic fee?
Only in the words you give it. Write the fee the way you say it on the phone and it says exactly that; leave it blank and it says it cannot quote and takes a number. It never invents a price.
Can it page my on-call technician?
An emergency is flagged to the people you list the moment it is named, and an approved job goes to the technician you choose, through the dashboard app on their phone. Once business texting is live, the same page arrives as a text.
Hear it answer.
Hear a recorded call, or book a demo configured for your business.