Pricing
Simple pricing. Calls picked up, day and night.
Try After-hours & overflow or Pro free for 14 days on your own line. No card, no setup fee, no long-term contract, and your number stays yours.
After-hours & overflow
For the shop that answers its own phone by day and needs cover after hours and when the line is busy.
$149/month
Billed monthly
Start free trial- 600 minutes a month, about 200 calls
- Answers at any hour in English, and in Spanish when you turn it on
- Emergency triage: fixed 'hang up and call 911' wording for gas, CO, smoke and sparks
- Every booking waits for your approval, one tap in the dashboard (by text once live)
- Dashboard, installable on your phone (no app store); every call recorded and transcribed
- Nightly call review: missed revenue and work being steered away
- Keep your number: forward after hours, when busy or always
Then $0.49 a minute
Pro
For the shop with trucks on the road and a phone that never stops.
$349/month
Billed monthly
Start free trial- 1,000 minutes a month, about 330 calls
- Everything in After-hours & overflow
- Google Calendar and Microsoft 365 sync
- Missed-call text-back (once business texting is live)
- Dispatchers and technicians on the approval list
- Weekly digest for the owner
Then $0.39 a minute
Business
For multi-truck operations and more than one line.
$749/month
Billed monthly
Book a demo- 2,500 minutes a month, about 830 calls
- Everything in Pro
- Up to three lines or locations
- Guided onboarding for every line, and your own on-call routing (the 911 rule stays fixed)
- Your own voice on the line, cloned with the speaker's written consent
- A written retention policy, agreed in writing
- Priority support
Then $0.29 a minute
Prices in US dollars, before taxes; After-hours & overflow and Pro each cover one line. Call counts assume a three-minute average call. More than three locations or a franchise? Talk to us.
Text approvals and missed-call text-back switch on once carrier registration for business texting completes; until then you approve in the dashboard app, which notifies your phone.
How answering services charge
What an answering service costs: per minute, per call, per month.
Answering services bill in one of three ways. Per minute of talk time, which is how most live services and Pickwick charge, so a long call costs more than a short one and a hang-up costs nothing. Per call, a flat amount whether the call took twenty seconds or ten minutes, which suits a line with short, similar calls. Per month, a flat fee with a cap on calls or minutes and an overage rate above it, which is what the plans on this page are: a monthly price that includes the minutes, then a per-minute rate past them.
Pickwick's plans round each call up to the next minute and do not count calls under ten seconds that hang up before the greeting. A three-minute average call makes the After-hours & overflow plan about 200 calls a month; your own average is on the dashboard after the first week. To see what the calls you miss now are worth, use the missed-call calculator.
What a missed call costs
One booked job a month can cover it.
Put in your own numbers. A caller who reaches voicemail often calls the next shop instead. This is the same calculator, on the same placeholders and against the same plan, as the full calculator page, which explains every assumption.
How does the free trial work?
After-hours & overflow and Pro are free for 14 days from the day your line goes live, with no card needed. Before the trial ends we will ask whether you want to keep going; nothing is billed unless you do.
What counts as a minute?
Time on the line with a caller, rounded up to the next minute per call. Calls under ten seconds that hang up before the greeting are not counted.
What happens if I go over?
Pickwick keeps answering. Extra minutes are billed at your plan's overage rate, and the dashboard shows your usage so there are no surprises. If you go over two months running, we will suggest the plan that costs you less.
Is there a contract?
No long-term contract. Plans are month to month, or annual with two months free. Either side may end the service with thirty days' notice.
Is there a setup fee?
No. After-hours & overflow and Pro set up on this site in about ten minutes. Business includes a guided onboarding with us.
Do I need a new phone number?
No. You keep your number and forward it to your Pickwick line after hours, when busy, or always.
More than three locations, or a franchise?
Talk to us about volume pricing across locations.
My business is not in home services. Can I use it?
Yes, for the industries listed on our industries page: they go live through a guided onboarding on any plan. Not for healthcare practices for now: we cannot yet sign the agreements that patient information requires.
Ten minutes to set up. A business day to go live.
Or see it on your own calls first.