Ruby is a service of people: its home page says a trained receptionist, "not a bot", answers on your behalf, and that Ruby uses live, human receptionists, with AI behind the scenes. Its home page also says there are no long-term contracts and offers English and Spanish service around the clock.
Checked October 2026. Source: ruby.com. Prices change; read the page before deciding.
What Ruby's pricing page lists
Receptionist plans are sold in minutes a month; live chat is sold separately, or bundled at 20% off. The page says there are no fees for activation, onboarding, setup or customization. It does not state a price for minutes over the plan, or a trial.
| Receptionist plan | A month | Per included minute |
|---|---|---|
| 50 minutes | $250 | $5.00 |
| 100 minutes | $395 | $3.95 |
| 200 minutes | $720 | $3.60 |
| 500 minutes | $1,725 | $3.45 |
| Live chat plan | A month |
|---|---|
| 10 chats | $143 |
| 30 chats | $335 |
| 50 chats | $520 |
Checked October 2026. Source: ruby.com/pricing. Prices change; read the page before deciding.
When Ruby is the better choice
- Your callers expect a person, and some would hang up on software. That is what Ruby sells and Pickwick does not.
- The calls need judgement: a commercial maintenance contract, a customer with a long history, a sale that turns on reading the room.
- You want chat on your website answered too. Ruby lists chat plans; Pickwick answers the phone only.
Where the two really differ
A person or software. Everything else follows from it. A minute of a person costs more: Ruby's included minutes work out at $3.45 to $5.00 each on its published plans, and a 300-minute month needs the 500-minute plan at $1,725, since the page states no overage rate. Pickwick's $149 plan includes 600 minutes.
Checked October 2026. Source: ruby.com/pricing. Prices change; read the page before deciding.
The words that must not vary. Pickwick says the recording notice and the 911 line in fixed words, from the system rather than a person on a long shift, and by default books nothing until the owner approves. A trained receptionist follows a script; how Ruby handles a hazard call is a question for Ruby.
Pickwick, in short
Software that answers your line, says it is automated, reads back the number and address, sends a named hazard to 911 in fixed words, and pencils the job in for your yes. By the minute: $149 for 600 minutes, $349 for 1,000, Spanish included, 14 days free on your own number. The full plans are on pricing; a call, step by step, is on how it works.
Related: Smith.ai compared · AI receptionist or a live service · What an answering service costs.
Ruby is a trademark of its owner. Pickwick is not affiliated with it, and nothing on this page is a claim about the quality of its service.