Resources
The questions a shop asks in its first week.
Written from how the software actually behaves: three longer guides, dated and sourced, then the short answers. No newsletter.
Guides
Longer, dated, with sources.
How to forward your business line to Pickwick
The codes for AT&T, Verizon, T-Mobile, Spectrum and Comcast Business, the after-hours rules in RingCentral and Google Voice, and how to test it.
Read the guide →What a missed call costs an HVAC shop
The arithmetic from your own call log and invoices, a worked example labelled as one, and the two outside figures worth a sanity check.
Read the guide →What to do when a caller smells gas
The fixed 911 wording in English and Spanish, what counts as a hazard, how the shop is paged, and how to set the on-call number.
Read the guide →Short answers
What to set, and what the law asks.
Your own numbers: the missed-call calculator.
Recording calls: what the law asks of a trade shop
One-party and all-party states, what the notice must say, and what Pickwick does about a caller who says no.
Read it →After hours, when busy, or always: which forwarding fits
The codes most carriers use, and which kind of forwarding fits which shop.
Read it →The four things to set before you go live
Hours, the fee, the service area and who approves. Until they are set the agent offers callbacks, which reads as broken.
Read it →What happens on an emergency call
Gas, carbon monoxide, smoke, sparking: the fixed script, and what the office should do after.
Read it →Hear it answer.
Hear a recorded call, or book a demo configured for your business.