Your number stays your number. Pickwick gets its own line, and you forward to it after hours, when the line is busy, when nobody picks up, or always. Which kind of forwarding fits which shop is on the forwarding guide; this page is the codes, carrier by carrier.
In every code below, NUMBER is the ten-digit line Pickwick gave you. Dial from
the line you are forwarding. Codes as of October 2026; carriers change them, and business
accounts sometimes differ from consumer ones. If a code does nothing, the carrier's app or
account page has the same switches.
Call forwarding codes by carrier
| Carrier | Always | No answer | Busy | Cancel | Notes |
|---|---|---|---|---|---|
| AT&T wireless | **21*NUMBER# | **61*NUMBER# | **67*NUMBER# | ##21# / ##61# / ##67# | The same codes work on most GSM carriers. The myAT&T app has the switches too. |
| AT&T landline and business lines | *72 NUMBER | *92 NUMBER | *90 NUMBER | *73 / *93 / *91 | Listen for the confirmation tone after the number; some lines need you to stay on until the forwarded line answers once. |
| Verizon wireless | *72 NUMBER | *71 NUMBER | *71 NUMBER | *73 | *71 covers both busy and no answer. Send, wait for the tone, then hang up. |
| T-Mobile | **21*NUMBER# | **61*NUMBER# | **67*NUMBER# | ##21# / ##61# / ##67# | Also under Call forwarding in the T-Mobile app or account page. |
| Spectrum Business voice | *72 NUMBER | *92 NUMBER | *90 NUMBER | *73 / *93 / *91 | Or the voice portal: Call forwarding has an Always, Busy and No answer switch. |
| Comcast Business voice | *72 NUMBER | *92 NUMBER | *90 NUMBER | *73 / *93 / *91 | Business VoiceEdge users set it in the Comcast Business app or portal instead; the star codes depend on your line type. |
RingCentral: forward after hours without a code
RingCentral has no star codes for this; it has rules. In the admin portal open the user or the company number, then Call handling. Set your business hours once. Under After hours, choose to forward to an external number and enter the Pickwick line. Under Work hours, add the Pickwick line as the last ring target so overflow goes there after your desk has rung. This is the cleanest setup of any carrier: it switches itself at closing time and back at opening.
Google Voice
Google Voice forwards only to numbers it has verified as linked phones, and verifying one means answering a code on that number. The Pickwick line answers with the agent, not with you, so verification does not complete on its own. Write to us before you set it up and we will do it with you. Google Voice for Google Workspace has business-hours rules of its own (Settings → Calls): forward outside hours to the verified line.
Test it before you leave it
- Forward, then ring your own number from another phone.
- Listen for the first thing said: "I'm an automated assistant, and this call is recorded." If you hear your old voicemail, the code did not take.
- Say anything, hang up, and read the call back on the dashboard.
- Dial the cancel code and ring again to prove you can switch back. Worst case, you are back to today.
Setting your hours, your fee, your service area and who approves comes first; until they are set the agent offers callbacks, which reads as broken. The checklist is on the first-week guide.