For garage door shops
The garage door answering service for the stuck-car call.
The car is behind the door and the caller is late for work.
A door that will not open is an emergency to the person behind it and a routine spring job to you. Pickwick takes the address and the door's symptoms, gives no repair instructions, and pencils in the first window you have.
The calls that come in
Stuck doors and snapped springs, first open window
Openers, remotes and estimates
CallerThe door made a bang last night and now it won't go up. My car's in there.
Learned · problem: door will not open, possible spring ยท urgency: urgent
PickwickI'm sorry, that's a bad start to the day. I have this morning between ten and twelve open. What's the address?
An example call, in the agent's own words.
Gas, smoke and sparks in the garage: 911 first
Hazards it will name and send to 911: a smell of gas from a garage furnace or water heater, smoke, sparks. Not a setting.
The rules that do not change for garage door shops
A described hazard ends with "hang up and call 911", and the caller is not sold a service visit first.
In the caller's language, after the language choice where Spanish is on. A caller who declines: recording stops and what was kept so far is deleted (the caller's request itself is kept).
Anything else, it books a technician for you to approve.
Your fee in your words, or a callback. Windows come from your hours and bookings, never guessed.
Also for: HVAC · Plumbing · Electrical · Roofing · Appliance repair.
What does a garage door answering service cost with Pickwick?
$149 a month for 600 minutes (about 200 calls), then $0.49 a minute; $349 for 1,000 minutes. No setup fee, no long-term contract, and the first 14 days on your line are free with no card. The numbers are on the pricing page.
Can it answer only after hours and when the line is busy?
Yes. Your number stays yours; you forward it to your Pickwick line after hours, when busy, on no answer, or always, with one code from your phone, and the same code switches it back.
Does it quote my diagnostic fee?
Only in the words you give it. Write the fee the way you say it on the phone and it says exactly that; leave it blank and it says it cannot quote and takes a number. It never invents a price.
Can it page my on-call technician?
An emergency is flagged to the people you list the moment it is named, and an approved job goes to the technician you choose, through the dashboard app on their phone. Once business texting is live, the same page arrives as a text.
Hear it answer.
Hear a recorded call, or book a demo configured for your business.