For roofing shops
The roofing answering service for the week after the storm.
The phone rings when the rain does.
After a storm every line in the county rings at once. Pickwick answers the ones you cannot, separates the ceiling that is dripping now from the estimate that can wait for daylight, and takes the address and a number to call back.
The calls that come in
Leak calls and storm surges, each one taken down
Inspection and estimate requests
CallerThere's water dripping through the bedroom ceiling and it's still raining.
Learned · problem: active leak ยท urgency: urgent
PickwickI'm sorry, let's get someone there. What's the address?
An example call, in the agent's own words.
Sparks, smoke and gas: 911 before the roof
Hazards it will name and send to 911: sparks, smoke, a smell of gas. Not a setting.
The rules that do not change for roofing shops
A described hazard ends with "hang up and call 911", and the caller is not sold a service visit first.
In the caller's language, after the language choice where Spanish is on. A caller who declines: recording stops and what was kept so far is deleted (the caller's request itself is kept).
Anything else, it books a technician for you to approve.
Your fee in your words, or a callback. Windows come from your hours and bookings, never guessed.
Also for: HVAC · Plumbing · Electrical · Garage doors · Appliance repair.
What does a roofing answering service cost with Pickwick?
$149 a month for 600 minutes (about 200 calls), then $0.49 a minute; $349 for 1,000 minutes. No setup fee, no long-term contract, and the first 14 days on your line are free with no card. The numbers are on the pricing page.
Can it answer only after hours and when the line is busy?
Yes. Your number stays yours; you forward it to your Pickwick line after hours, when busy, on no answer, or always, with one code from your phone, and the same code switches it back.
Does it quote my diagnostic fee?
Only in the words you give it. Write the fee the way you say it on the phone and it says exactly that; leave it blank and it says it cannot quote and takes a number. It never invents a price.
Can it page my on-call technician?
An emergency is flagged to the people you list the moment it is named, and an approved job goes to the technician you choose, through the dashboard app on their phone. Once business texting is live, the same page arrives as a text.
Hear it answer.
Hear a recorded call, or book a demo configured for your business.