Your number stays your number. Pickwick gets its own line, and you forward to it in one of three ways.
Three kinds of call forwarding
- No answer · rings your desk first, then the agent after a set number of rings. The usual choice for a shop with a dispatcher during the day.
- Busy · the agent takes the second call while you are on the first.
- Always · every call goes to the agent; staff are reached through the dashboard app's notifications and the transfers it makes. The usual choice after hours, switched on when the office closes.
Forwarding codes that usually work (AT&T, Verizon, T-Mobile, VoIP)
Dial these from the line being forwarded, where NUMBER is the line Pickwick
gave you. Carriers differ; if a code does nothing, the carrier's app or support will have the
equivalent.
| Always | No answer | Busy | Cancel | |
|---|---|---|---|---|
| Most landlines and VoIP | *72 NUMBER | *92 NUMBER | *90 NUMBER | *73 / *93 / *91 |
| AT&T and T-Mobile mobiles | **21*NUMBER# | **61*NUMBER# | **67*NUMBER# | ##21# / ##61# / ##67# |
| Verizon mobiles | *72 NUMBER | *71 NUMBER | *71 NUMBER | *73 |
Test it: forward, ring your own number from another phone, and listen for the recording notice. Then read the call back on the dashboard.