For independent repair shops and tow operators
The answering service for repair shops and tow operators.
A car on the shoulder is a safety call first.
Tow calls come from the side of the road and repair calls come from people without a car. Every caller hears the emergency line first; then Pickwick takes the location, vehicle and destination, and sends the job to your driver or service writer to confirm.
Pickwick for independent repair shops and tow operators goes live through a guided onboarding. We configure your hours, services, emergency routing and approvers with your team, test it on your own calls, then forward your existing number. No new phone system.
What Pickwick handles
Tow requests sent to your driver to accept
Everything it captures lands on one screen, and everything that costs money waits for a person to say yes.
Tow requests
Where they are, what they drive, where it is going and how they plan to pay (no payment is taken), for your driver to accept.
Repair appointments
Make, model, mileage and symptoms, penciled in for your service writer.
Status calls
'Is my car ready?' becomes a callback note, not a tech walking to the phone.
After-hours lockouts and jump-starts
Taken down and sent to whoever is on call.
The calls that come in
And what it does with each.
The same rule as every Pickwick line: an emergency is handled before anything else.
The rules that do not bend.
The emergency line uses fixed platform wording; the rest are rules we set with you at onboarding.
Every caller hears: "If this is an emergency, please hang up and call 911."
It books the visit; it does not guess the repair.
Your rates in your words; arrival times come from your driver.
A tow is offered to your driver, not promised.
Also for: Field services · Property management · Veterinary clinics, and home services.
See Pickwick on your calls.
A twenty-minute demo, configured for independent repair shops and tow operators, with a live call and the dashboard it lands on.