For veterinary clinics
The veterinary answering service that never judges symptoms.
After hours, calls still answered.
A refill request at 10 pm, a new puppy to register, a question for the vet. Pickwick answers after hours, tells every caller how to reach emergency care right after the recording notice, and turns the rest into appointment and refill requests your team approves in the morning.
Pickwick for veterinary clinics goes live through a guided onboarding. We configure your hours, services, emergency routing and approvers with your team, test it on your own calls, then forward your existing number. No new phone system.
What Pickwick handles
Appointment and refill requests for your desk
Everything it captures lands on one screen, and everything that costs money waits for a person to say yes.
The emergency line, first
Every caller hears: "If your pet is having an emergency, please hang up and call an emergency animal hospital." Pickwick never judges symptoms.
Appointment requests
New and existing clients, species, reason for the visit and the first slot, for your front desk to confirm.
Refill requests
Pet, medication and pharmacy taken down for a vet to approve. It never approves one itself.
New-client intake
Owner and pet details and the previous clinic, before the first visit.
The calls that come in
The emergency line, first
The same rule as every Pickwick line: an emergency is handled before anything else.
Not a clinical system
The emergency line uses fixed platform wording; the rest are rules we set with you at onboarding.
No doses, no home remedies, no 'wait and see'. It routes.
Every caller hears it right after the recording notice. It never decides what is an emergency.
A request, never an approval.
Every appointment waits for a yes.
Also for: Field services · Property management · Auto repair and towing, and home services.
See Pickwick on your calls.
A twenty-minute demo, configured for veterinary clinics, with a live call and the dashboard it lands on.